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📦 Order Status & Customer Inquiry Guidelines

1. Order Status Tracking

To check your order’s latest shipping progress, please visit the official global logistics tracking platform 17track (https://www.17track.net/en). Simply enter your tracking number to view real-time updates. The platform supports tracking for more than 2,800 logistics providers and 190+ airlines worldwide — helping you stay informed about your package’s journey at all times.

2. Inquiries for Other Questions

  • Self-Service Lookup: Visit our FAQ Help Center for quick answers to common questions such as shipping delays, returns, or exchanges.
  • Message Submission: If your question requires further assistance, please submit it directly through the Contact Form on this page. Our team will review and reply as soon as possible.

3. Customer Service Response Notes

  • Office Hours: 9:00 AM – 5:00 PM (EST)
  • Response Time: Most emails are replied to within 1 business day. If you haven’t received a reply, please check your spam folder.
  • Kind Reminder: Please be patient — we are doing our best to respond promptly. Sending multiple duplicate emails may delay the overall response time.

4. Contact Information

Thank you for your patience and trust 💜

We’re here to help and will do our best to ensure your experience with Lumirale is smooth and satisfying.